Terms & Conditions
Last Updated: April 28, 2026
Welcome to AllCare Home Services Ltd (“Company,” “we,” “us,” or “our”). By accessing or using **allcarehomeservice.com** (the “Site”) or purchasing any product from us, you agree to be bound by these Terms & Conditions.
If you do not agree to these terms, please do not use our Site or services.
1. Use of the Website
You agree to use this Site for lawful purposes only and in a manner that does not infringe the rights of others or restrict their use of the Site.
You must not:
– Misuse, disrupt, or attempt to gain unauthorised access to the Site or its underlying systems
– Use the Site for fraudulent, illegal, or harmful activity
– Attempt to copy, scrape, or reverse-engineer any part of the Site
– Submit false, misleading, or third-party information when placing orders
– Use the Site in a way that violates Trinidad & Tobago law
2. Account Registration
To place orders, you may need to create a customer account. You agree to:
– Provide accurate, current, and complete information
– Keep your password confidential
– Notify us immediately of any unauthorised use of your account
You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.
3. Products and Services
AllCare Home Services Ltd provides:
– Diabetes care products
– Wound care supplies
– Ostomy care products
– Foot care products (Gehwol)
– Dietary supplements (NeuRemedy)
– Related home healthcare items
We reserve the right to:
– Modify, update, or discontinue products at any time without notice
– Limit quantities available for purchase per order or per customer
– Refuse service or cancel orders at our discretion (e.g., suspected fraud, pricing errors, stock issues)
– Change product images, descriptions, and packaging as suppliers update them
While we strive for accuracy, we do not warrant that product descriptions, pricing, or other content on the Site is error-free.
4. Orders and Payments
– All prices are listed in **Trinidad & Tobago Dollars (TTD)** unless otherwise stated
– Prices are inclusive or exclusive of applicable taxes as indicated at checkout
– Payment must be completed in full before orders are processed
– We accept payments through **Fygaro**, our authorised payment processor, which supports major credit and debit cards
– We do not currently offer cash on delivery for online orders
– We reserve the right to cancel or refuse any order due to pricing errors, stock issues, suspected fraud, or violation of these Terms
– An order confirmation email does not constitute acceptance of an order; we reserve the right to cancel orders before dispatch
5. Shipping and Delivery
We ship within Trinidad & Tobago through our courier partner, CSF Couriers. Regional Caribbean orders for NeuRemedy are handled through our separate site at neuremedy.allcarehomeservice.com.
Full shipping details — including processing time, delivery times, and costs — are set out in our Shipping Policy, which forms part of these Terms.
6. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy, which forms part of these Terms & Conditions.
7. Medical Disclaimer
Products sold on this Site are intended for personal use as part of healthcare and wellness routines. They are not a substitute for professional medical advice, diagnosis, or treatment.
Dietary supplements, including NeuRemedy, are not intended to diagnose, treat, cure, or prevent any disease.
Please review our full Medical Disclaimer before purchasing or using any product. By ordering from this Site, you acknowledge and accept the terms of the Medical Disclaimer.
8. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts, or special offers. Each promotion may have its own terms, including expiry dates, minimum order values, and product exclusions. We reserve the right to:
– Modify or cancel promotions at any time
– Limit promotional codes to one per customer or one per order
– Refuse promotions where fraudulent or improper use is suspected
Promotional codes have no cash value and are non-transferable.
9. User-Generated Content
If you submit reviews, comments, photos, or other content to our Site:
– You grant us a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content for marketing and operational purposes
– You confirm that the content is your own, accurate, and does not infringe any third-party rights
– We reserve the right to edit or remove content that is inappropriate, false, or violates these Terms
We do not endorse user-submitted content as medical advice or as a guarantee of product results.
10. Intellectual Property
All content on this Site — including text, images, logos, graphics, design, and trademarks (such as the AllCare Home Services Ltd name and logo) — is the property of AllCare Home Services Ltd or its licensors and may not be copied, reproduced, distributed, or used without written permission.
Brand names and trademarks of third-party manufacturers (Gehwol, NeuRemedy, Realm Labs, Safe & Simple) are the property of their respective owners and are used with permission.
11. Limitation of Liability
To the fullest extent permitted by law, AllCare Home Services Ltd, its directors, officers, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from:
– Your use of, or inability to use, this Site
– Any product purchased through this Site
– Reliance on information provided on this Site
Our total liability for any claim arising from your use of the Site or purchase of products shall not exceed the amount paid by you for the specific product giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited by Trinidad & Tobago law.
12. Indemnification
You agree to indemnify and hold harmless AllCare Home Services Ltd, its directors, officers, employees, and agents from any claims, losses, or damages, including reasonable legal fees, arising from:
– Your violation of these Terms
– Your misuse of the Site or any product purchased
– Your violation of any third-party right or applicable law
13. Privacy
Your use of the Site is also governed by our Privacy Policy, which forms part of these Terms.
14. Third-Party Links
Our Site may contain links to third-party websites (such as our suppliers or social media platforms). We are not responsible for the content, policies, or practices of those sites.
15. Force Majeure
We shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, pandemics, port closures, courier disruptions, government action, or supplier shortages.
16. Governing Law and Disputes
These Terms & Conditions are governed by the laws of **Trinidad and Tobago**, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Site shall be resolved as follows:
– We encourage you to first contact us at support@allcarehomeservice.com to attempt informal resolution
– If informal resolution is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts of Trinidad and Tobago
17. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the updated Terms.
We encourage you to review these Terms periodically.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.
Contact Information
For any questions regarding these Terms & Conditions:
Email: support@allcarehomeservice.com
Phone: +1 868-707-0680
Address: Corner Marshall Trace, Cunupia, Trinidad
Company: AllCare Home Services Ltd