Shipping Policy
Last Updated: April 28, 2026
AllCare Home Services Ltd is proud to deliver healthcare products to customers across Trinidad & Tobago. For regional Caribbean orders, please visit our regional NeuRemedy site at neuremedy.allcarehomeservice.com.
This Shipping Policy explains how, when, and where we deliver, and what to expect from the moment your order is placed.
1. Where We Ship
This Site (allcarehomeservice.com) ships within Trinidad & Tobago only.
For customers located in other Caribbean islands (including Barbados, Jamaica, and others), please order through our regional site dedicated to NeuRemedy: neuremedy.allcarehomeservice.com/ShopNeuremedy . Regional shipments are handled separately and may have different delivery timelines and costs.
2. Processing Time
– Orders are typically processed within 1–3 business days of payment confirmation
– Orders placed on weekends or public holidays are processed the next business day
– During peak periods (holidays, promotions), processing may take an additional 1–2 business days
– You will receive an email notification when your order has been processed and handed over to the courier
3. Shipping Method and Delivery Time
We partner with CSF Couriers for local deliveries across Trinidad & Tobago.
Estimated delivery time: 2–5 business days after processing
Delivery times are estimates and may be affected by weather, public holidays, courier delays, or remote delivery locations.
4. Shipping Costs
Shipping fees are calculated automatically at checkout based on:
– Delivery destination
– Package weight and size
– Shipping method selected
The exact shipping cost for your order will be displayed before you complete payment.
5. Order Tracking
Once your order is dispatched, you will receive:
– An email confirmation containing your CSF Couriers tracking number
– A link to track the status of your shipment
– An estimated delivery date
If you do not receive a tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@allcarehomeservice.com.
6. Delivery Hours and Days
CSF Couriers typically delivers Monday through Saturday during standard business hours. Deliveries are not made on Sundays or public holidays.
If you require a specific delivery window, please note this at checkout, and we will pass the request to the courier (subject to availability).
7. Failed Delivery Attempts
If the courier is unable to complete delivery (e.g., no one available to receive the package, gate locked, address inaccessible):
– The courier will attempt redelivery according to their standard policy
– You may be contacted by the courier to arrange an alternate delivery time or pickup location
– After multiple unsuccessful attempts, the package may be returned to us, and additional shipping fees may apply for redelivery
To avoid delays, please ensure someone is available to receive the package, and provide a working contact phone number at checkout.
8. Incorrect Address
Please ensure your shipping address is accurate and complete. We are not responsible for delays, additional charges, or losses caused by incorrect or incomplete address information provided at checkout.
If you realize you have entered an incorrect address, contact us **immediately** at support@allcarehomeservice.com — if your order has not yet been dispatched, we will do our best to update it.
9. Damaged or Missing Items
If your package arrives damaged, opened, or with missing items, please:
1. Take photos of the package, packaging, and any damage before unpacking further
2. Contact us within 48 hours of delivery at support@allcarehomeservice.com with your order number and photos
3. Keep all packaging materials until the issue is resolved
We will work with you to arrange a replacement or refund as appropriate.
10. Lost Shipments
If your shipment has not arrived within 7 business days of dispatch, please contact us at support@allcarehomeservice.com with your order number. We will investigate with the courier and either arrange a replacement or issue a refund where appropriate.
11. Free Shipping
We may offer free shipping promotions from time to time. Eligibility (such as a minimum order value) will be displayed at checkout when active.
Contact Us
For any shipping-related questions:
Email: support@allcarehomeservice.com
Phone: +1 868-707-0680
Company: AllCare Home Services Ltd