Return & Refund Policy

Last Updated: April 28, 2026

Your satisfaction is important to us. Because we sell healthcare and personal care products, our return policy is shaped by hygiene, safety, and product integrity considerations.

This policy explains when returns are accepted, what is non-returnable, and how to start a return.

1. Eligible Returns

We accept returns within 14 days of delivery for the following reasons:

– The item arrived damaged

– You received the wrong item

– The product is defective or has a manufacturing fault

– The product is expired or near expiry at the time of delivery

– The packaging was tampered with or compromised before you received it

To qualify, items must be:

– Unused and unopened

– In their original sealed packaging

– Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following items are **not eligible for return** once opened or used:

– Opened wound care dressings or supplies

– Opened ostomy bags, pouches, or accessories

– Opened dietary supplements (including NeuRemedy)

– Opened blood glucose monitoring supplies (test strips, lancets)

– Opened foot care creams, oils, sprays, or topical products

– Items marked as “Final Sale” or “Non-Returnable” at the time of purchase

– Items past their expiry date due to delayed customer use

This is consistent with healthcare retail standards and protects all customers from receiving products that may have been compromised.

3. How to Start a Return

To initiate a return:

1. Email us within 14 days of delivery at support@allcarehomeservice.com

2. Include in your message:

– Your order number

– The item(s) you wish to return

– The reason for the return

– Clear photos of the item, packaging, and any damage or defect

3. Wait for return authorization before shipping anything back. We will respond within 2 business days with instructions.

Unauthorised returns sent without prior approval may not be accepted or refunded.

4. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect product:

– Contact us within 48 hours of delivery with photos

– We will arrange a free return pickup or reimburse reasonable return shipping costs

– We will send a replacement at no additional cost, or issue a full refund (including original shipping fees), based on your preference and product availability

5. Refunds

Once your return is received and inspected:

– We will notify you of the approval or rejection of your refund within 3 business days of receipt

– Approved refunds are processed within 5–10 business days to your original payment method (Fygaro)

– The time it takes for the refund to appear in your account depends on your bank or card issuer

– Original shipping fees are non-refundable unless the return is due to our error

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6. Exchanges

If you receive a damaged or incorrect item, we will replace it with the same product where stock is available. If the original item is out of stock, we will offer either:

– A different product of equal value

– A full refund

We do not offer exchanges for change of mind, incorrect product selection, or sizing issues — please review product details carefully before ordering, and contact us before purchase if you have any questions.

7. Return Shipping Costs

– For returns due to our error (damaged, wrong, or defective items): We cover the return shipping cost.

– For all other approved returns: The customer is responsible for return shipping. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.

8. Cancellations

If you wish to cancel an order:

– Before dispatch: Contact us as soon as possible at support@allcarehomeservice.com. If your order has not been processed, we will cancel it and issue a full refund.

– After dispatch: The order cannot be cancelled. You may follow the standard return process once the package arrives, subject to the conditions in Section 1.

9. Gift Cards and Promotional Discounts

– Gift cards are non-refundable

– Items purchased with promotional discounts are eligible for return under the same conditions, but the refund amount will reflect the discounted price actually paid

For all return, refund, or exchange inquiries:

Email: support@allcarehomeservice.com

Phone: +1 868-707-0680

Company: AllCare Home Services Ltd