Last Updated: April 28, 2026
AllCare Home Services Ltd (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information collected through allcarehomeservice.com (the “Site”) and related services.
By using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us and information collected automatically when you interact with our Site and services.
a. Personal Information You Provide
When you create an account, place an order, subscribe to newsletters, contact us through forms or support, or communicate with us through WhatsApp, email, or social media, we may collect:
– Name
– Email address
– Shipping and billing address
– Phone number
– Order details (products, quantities, transactions)
– Communications you send to us
This information is used to process your orders, deliver products, communicate with you, and improve your experience.
b. Payment Information
Payment card details are entered directly through our payment processor, **Fygaro**. We do not see, store, or have access to your full card number, CVV, or banking credentials. Fygaro processes payments in accordance with industry-standard security practices, including PCI DSS compliance.
c. Automatically Collected Information
Like most websites, we use automatic data collection technologies, including cookies and log data, to collect:
– IP address
– Browser type and version
– Device type and operating system
– Pages viewed and time spent on the Site
– Referring website
– Date and time stamps
This helps us analyse and improve Site performance and user experience.
d. Marketing and Analytics Tools
We use third-party tools to understand how visitors use our Site and to improve our marketing. These may include:
Google Analytics to measure traffic and user behaviour
Meta (Facebook) Pixel to measure ad performance and reach relevant audiences
TikTok Pixel where applicable, for advertising measurement
Other similar analytics or advertising tools
These tools may collect information about your visit using cookies and similar technologies.
e. WhatsApp and Social Media Communications
If you contact us through WhatsApp, Facebook, Instagram, or TikTok, we may receive your name, profile information, and the content of your messages. We use this information solely to respond to your inquiries and provide customer support.
2. How We Use the Information
We use your information for the following legitimate business purposes:
Order processing and fulfillment to ship products to you through our courier partner (CSF Couriers) and other delivery services
Customer support to respond to inquiries, complaints, returns, and refund requests
Account management to maintain your customer account and order history
Marketing communications to share promotions, product updates, refill reminders, and newsletters (with your consent, which you can withdraw at any time)
Improving our services analyzing usage patterns to improve our products, Site, and operations
Fraud prevention and security to detect and prevent fraudulent transactions or unauthorised access
Legal compliance where required by applicable law
We do **not sell your personal information** to third parties.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
– Improve Site performance
– Remember user preferences and shopping cart contents
– Understand usage trends
– Deliver relevant advertising
– Measure the effectiveness of our marketing campaigns
You can manage cookie preferences through our cookie consent banner or by adjusting your browser settings. Disabling cookies may affect Site functionality, including the ability to maintain a shopping cart or stay logged in.
4. Sharing Your Information
We do **not sell** your personal data. We may share your information with:
a. Service Providers
Third-party companies that support our operations:
Fygaro — payment processing
CSF Couriers — local delivery within Trinidad & Tobago
Other regional courier services — for deliveries outside Trinidad & Tobago
Hosting and email service providers
Analytics and marketing platforms
These partners are required to protect your data and use it only for the purposes for which we engage them.
b. Legal and Safety Requirements
We may disclose your information when required by law, to enforce our policies, to protect our rights, privacy, safety, or property, or to protect those of others.
c. Business Transfers
If AllCare Home Services Ltd is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
We may also share **non-personalised data** (e.g., aggregated analytics) for business improvement purposes.
5. Data Retention and Security
We retain personal information only as long as necessary for the purposes outlined in this policy or to comply with legal, accounting, or reporting obligations.
We implement reasonable technical and organisational security measures to protect your personal data, including encrypted connections (SSL/TLS), secure payment processing, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection.
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6. International and Regional Transfers
Because we operate across the Caribbean and may use service providers located in other jurisdictions, your information may be transferred and processed outside your home country. When this occurs, we take appropriate steps to protect your data in line with this Privacy Policy.
7. Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
– Access, update, correct, or delete your personal information
– Withdraw consent to marketing communications at any time (by clicking “unsubscribe” in any email or contacting us)
– Object to certain types of data processing
– Request a copy of the data we hold about you
– Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us using the details below.
8. Children’s Privacy
Our Site and services are not intended for children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16 without verifiable parental consent, we will delete it promptly.
9. Third-Party Links
Our Site may link to external websites, including those of our suppliers (Realm Labs, Gehwol, Safe & Simple) and social media platforms. We are not responsible for the privacy practices of these third parties and encourage you to review their policies before sharing personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will publish the updated policy on this page with a revised “Last Updated” date. Material changes will be communicated through the Site or by email where appropriate.
Continued use of our Site after changes means you accept the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
Email: support@allcarehomeservice.com
Phone: +1 868-707-0680
Address: Corner Marshall Trace, Cunupia, Trinidad
Company: AllCare Home Services Ltd